Returns and Exchange Policy

This Returns & Exchange Policy is issued by MEDiFOOD MART SDN BHD (Company Registration No: 1579114-M).

Please read and understand the following policy before making a purchase.All goods sold are non-exchangeable and non-refundable, unless otherwise stated below.We do not accept returns or exchanges due to change of mind.

However, if a product is found to be defective, we will accept returns.

 

SECTION 1 – RETURN POLICY

Our return policy applies to regular-priced items only and is valid for 7 days from the date the item is received.

Returns will only be accepted under the following conditions:

•   The product has a clear manufacturing defect.
•   The product is unused, in original condition, and includes all original tags and packaging.

Returns will not be accepted for:

•   Sale or promotional items.
•   Regular-priced items submitted for return after 7 days.
•   Products with no visible defects.

To request a return, please contact us at +60 14-669 3997.Once approved, we will provide the return address.Return shipping fees are to be borne by the customer and are non-refundable.

We strongly recommend using a trackable shipping method.

Returned items will be inspected upon arrival, and you will be notified of the result within 5 business days.

 

SECTION 2 – EXCHANGE POLICY

If the returned product meets the requirements above, it will be exchanged with the same item by default.

If the item is out of stock, you may:

•   Choose a replacement item of equal or higher value.
•   Request a refund, if eligible (see Section 3).

Exchange notes:

•   For lower-priced replacements, no refund of the price difference will be given.
•   For higher-priced replacements, the customer must pay the price difference.

On a case-by-case basis, we may accept exchange requests beyond the conditions above.

If approved, a handling and delivery fee of RM10 will apply.

 

SECTION 3 – REFUND POLICY

Refunds are only available under the following conditions:

•   The returned item is out of stock and cannot be replaced.
•   The item meets the requirements stated in Section 1.

Refunds will cover the product price only. Shipping costs are non-refundable.

Approved refunds will be processed within 21 business days to the customer’s nominated bank account. If you do not receive your refund after this period, please contact us.

We appreciate your understanding and support. If you have any concerns or questions, please do not hesitate to contact us.